Order Cancellations
Orders that you submit online are processed immediately and may not be cancelled.
Return of damaged items
If a damaged or wrong item is delivered to you, you can raise a complaint within the following 1 day of delivery. To be eligible for an exchange, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
Any item that is received damaged or with a manufacturing defect can be returned free of charge if a complaint is raised within 1 day of purchase.
Original shipping costs are non-refundable.
To initiate a return, please email us at info@prettyheels.shop. We require a receipt or proof of purchase and pictures of the damaged parts of the product, if any.
Refunds and Exchanges
Refunds are not permitted.
Requests for exchange are allowed within 7-days from the delivery date and must be in the original packaging. Returns are subject to a return fee.
If your return is accepted by us, we will send you an email confirming receipt of your valid return. We will then ask you to kindly identify another product that you would like to exchange it with from Pretty Heels online shop. If the price of the new product is higher than that exchanged, then the client will need to pay the difference in price in addition to the shipping fees.
Contact Information
If you have any queries regarding any of our terms, please contact us on info@prettyheels.shop.